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Terms of Service

It's About Coffee / Terms of Service

Terms and Conditions of Use:

Detailed description of goods and/or services

It’s About Coffee is a business in the beverage industry that markets coffee and related services.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 – 10 working days and delivery confirmed by way of order number Order will be dispatched via Fastway.

In order to claim for damaged or broken items (applicable only to cups and glassware) please sign the delivery note “GOODS NOT CHECKED”.

Export Restriction

The offering on this website is available to South African clients only.

Return and Refunds Policy

The provision of goods and services by It’s About Coffee is subject to availability. In cases of unavailability, It’s About Coffee will refund the client in full within 30 days.

Any goods to be returned must be returned to 64/66 Eloff Street Extention, Village Deep, JHB 2001 within 14 days of receipt of delivery. Only products unopened and in original packaging will be credited. The cost of returns will be at the customer’s expense. Refund will be processed within 5 working days (once returned goods have been received by us) with a 10% handling fee.

Customer privacy policy

It’s About Coffee shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by EFT.

Credit card acquiring and security: Credit card transactions will be acquired for It’s About Coffee via PayFast (Pty) Ltd. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to to view their security certificate and security policy.

Customer details separate from card details: Customer details will be stored by It’s About Coffee separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to

Merchant Outlet country and transaction currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


It’s About Coffee takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and It’s About Coffee chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


It’s About Coffee may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information This website is run by It’s About Coffee and is a private company based in South Africa.